Our review of the complaints shows that they relate to the same key issues.
We have received a significant number of similar complaints since we first proposed to investigate.
Are they making a injustice 3 full#
They also complained that they suffered financial loss due to DWP inadequately communicating how many National Insurance qualifying years they need for a full State Pension. They told us that DWP’s and ICE's handling of their complaints about these issues had a negative effect on their emotional well-being. The 1995 Pensions Act and subsequent legislation raised State Pension age for women born on or after 6 April 1950. Women complained to us that DWP did not adequately communicate these changes. They say they have experienced financial loss and a negative impact on their health, emotional well-being or home life as a result. We hope this cooperative approach will provide the quickest route to remedy for those affected and reduce the delay to the publication of our final report. We are confident that we have completed a fair and impartial investigation and, as an independent Ombudsman, our duty is to provide the right outcome for all involved and make sure justice is achieved. Our final publication will be delayed while this takes place. With a legal challenge brought against us, we have agreed to look again at part of our stage 2 report, subject to the Court's approval. We had intended to publish our final report by the end of March 2023.
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